Policies, Terms, and Conditions
At TZEN Home Co. we are diligent in ensuring high-quality products that meet or exceed your vision for your home projects. To accomplish that objective and perform effectively, all services must abide by the following terms and conditions. By providing payment of deposit for your project, you are accepting these terms.
Please review all policies, terms, and conditions thoroughly. Our team is available to answer any questions you may have.
Payment Terms
Deposits
A deposit of up to 50% of the project price is required before we can schedule our work at your home. Once a design and estimate are approved, we will send an invoice for deposit. Once the deposit is paid, we will coordinate dates for installation and begin procuring materials for your project. All deposits are non-refundable.
Interim Payments
For projects that require more than 5 days of labor (1 work week), we will provide an invoicing schedule with our contract for payment. Once the agreed upon milestone is complete, we will send an invoice, and payment is due within 7 days of invoice date. Failure to pay within 7 days will result in stopping work to the project, and may result in collections and/or legal action.
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Final Payments​
Once a project is complete, we will send a final invoice, and payment is due within 7 days of invoice date. Failure to pay within 7 days may result in collections and/or legal action.
Refund Policy
TZEN Home Co. provides services that include labor and materials that incur a cost to our business. As such, we cannot provide refunds for our services.
Change Orders
Once a design is approved by you, any changes to the design must be documented in writing and approved by our team with a change order to confirm the change. Change orders may require a financial adjustment to the project price.
Transparency Policy
We strive to maintain transparency throughout our operation. At any time if you wish to know what vendors, suppliers, or subcontractors we are using for materials and labor, we will provide it upon a written request to our team.